Receive Remote Assistance from Becloudsmart

Remote Assistance from Becloudsmart allows a Becloudsmart Consultant in another location to view your computer screen and work on your computer over a secure connection.

Step 1: Click on Get Remote Assistance

This will load a remote assistance page

Step 2: Download App

Download small application to your computer using your default browser.

Step 3: Run it

Start application from your default downloads folder, read and allow Becloudsmart Happiness access.

By using Remote Assistance from Becloudsmart, you agree that during this session, the Consultant may start the recording function. This will result in your communications being recorded and logged by the Remote Assistance session. You may request that a link to this recording be e-mailed to you after the session. If you do not agree to the possibility of recording, do not click on Get Remote Assistance.

Note: TeamViewer is a 3rd party remote assistance product that is currently used to provide remote support to Becloudsmart customers. Becloudsmart uses Teamviewer as the primary Remote Desktop Assistance tool to troubleshoot and resolve customer issues.

With TeamViewer, Becloudsmart Consultants can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.

TeamViewer differs from other remote access products from LogMeIn and other companies in that it is a reactive, permission-based support tool. Software is installed on customer’s PC/device in order to deliver support that requires remote access, and Becloudsmart Consultants can only remotely access a Becloudsmart customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. You are able to remove the software at any time.

This product information should not be considered an endorsement or support by Becloudsmart. Becloudsmart may discontinue use of this tool without prior notice.

Last reviewed: May 2016