Grow your business by enabling your salespeople to foster strong relationships with your customers, take actions based on insights, and close sales faster. Drive innovation and improvement, bringing together like-minded people with similar business goals to share knowledge and success, while at the same time providing standards, consistency, and governance to the organisation.
Drive digital transformation with a new approach to sales force automation.
Improve conversion and win rates with lead and opportunity scoring based on AI.
Keep track of contacts, collaborate and personalise sales documents and see the customer's point of view.
More time selling
Minimise routine tasks and concentrate on selling. Spend less time searching for content.
Collaborate on deals and streamline workflow with other Microsoft 365 Apps and Microsoft Teams.
Drive digital transformation with a new approach to customer service automation.
Put AI to work for you
Resolve customer issues faster using AI, built into self-service solutions like knowledge article recommendations.
Engage experts faster and measure and act on customer feedback after every engagement.
Use insights reporting
Identify key trends and automation opportunities across case topics, knowledge management.
Hub & Safety
Meet new challenges faster with Apps that help get your business back to work.
Rooms & Desk Bookings
Utilise your existing Microsoft 365 resources to provide seamless access to resources.
Staff & Visitors Checkin
Check-in from Home or Office with Health Survey and easily manage Visitors.
Easily add your own apps to Launchpad and integrate into Microsoft Teams.
Suite of best practice safety apps, including Task Assessment, Inspection, Incident, Risk and more.
Unlock the use of contextual AI, allowing your business to focus on the right customers and utilizes AI-driven guidance to optimise buying experiences.
Deliver a tailored service that customer expect across channels, empowers your agents to be more productive, and unifies technology using one complete source of customer data using a single, extensible platform.
What is the future of customer care?
Discover how ModernBusiness | Customer Service can help you.
New approach to Sales and Customer Service automation with ModernBusiness
To assist business meet these challenges, we developed a series of applications that help get your business back to work.
A ModernBusiness | Hub automates meeting rooms and desk booking, staff and visitor check-ins and includes suite of six safety apps. We have bundled our most successful apps to deliver what organisation need to automate, streamline and manage remote workers.
Empower employees to build business applications and automate business processes which create value.
A ModernBusiness | Center of Excellence (CoE) in an organisation drives innovation and improvement, bringing together like-minded people with similar business goals to share knowledge and success, while at the same time providing standards, consistency, and governance to the organisation.
Frequently asked questions
What is the difference between Sales Pro and Sales?
The underlaying platform is utilising Dynamics 365 Sales Profesional and Dynamics 365 Sales Enterprise plans. This means that features will be dependent on the plan used. To learn more about Dynamics 365 Sales Professional vs Dynamics 365 Sales, please visit this link: https://dynamics.microsoft.com/en-au/pricing/sales/
What is ModernBusiness | Centre of Excellence?
Building Agile Business Application Enablement Program is a collection of sessions, events, components and tools that are designed to help get started with developing a strategy for adopting and supporting Microsoft Power Platform, with a focus on Power Apps and Power Automate.
Establishing a ModernBusiness | Center of Excellence (CoE) means investing in Power Platform and nurturing organic growth while maintaining governance and control. A CoE is designed to drive innovation and improvement, and as a central function it can break down geographic and organisational silos to bring together like-minded people with similar business goals to share knowledge and success, while at the same time providing standards, consistency, and governance to the organization. In summary, a CoE can be a powerful way for an organisation to align around business goals rather than individual department metrics.
Administration & Governance
Core and Governance components allow you to monitor all aspects of your Power Platform estate and administer it in a way that suits your processes.
We centrally bring all your Power Apps, both Canvas & Model-Driven, and Power Automate flows from across all the environments within your tenant together into one central area. This allows you to keep track of not only the various applications and automations dispersed throughout your tenant but to keep track of which environments they are sitting in and who is making them.
Nurture & Grow
To ensure that your users are set up for success our specialists can provide best practice training and hackathons to ensure your team is ready to start driving value from the Power Platform. Once the business has the right compliance mechanisms and monitoring tools in place to ensure that their users can leverage and utilise the Power Platform toolset in the right environment, the next stage is to ensure they have been trained on how to appropriately build enterprise-ready solutions. Becloudsmart have a series of events available as one-day offerings to nurture and grow your users.
Building business applications and automating your processes has never been easier – however, hitting a barrier in knowledge or wishing to ensure the quality of business-critical applications can cause blockages in your business. Becloudsmart offers ongoing program to support your organisation’s journey on the Power Platform.
What is the difference between Customer Service Pro and Customer Service?
The underlaying platform is utilising Dynamics 365 Customer Service Enterprise and Dynamics 365 Customer Service Professional plans. This means that features will be dependent on the plan used. To learn more about Dynamics 365 Customer Service Professional vs Dynamics 365 Customer Service Enterprise, please visit this link: https://dynamics.microsoft.com/en-us/pricing/customer-service/#plans
What components are included in ModernBusiness | Centre of Excellence?
These components provide the core to get started with setting up a CoE – they sync all your resources into entities and build admin apps on top of that to help you get more visibility of what apps, flows and makers are in your environment. Additionally, apps like the DLP Editor and Set New App Owner help with daily admin tasks.
The Core Components solution only contains assets relevant to admins. No assets need to be shared with other makers or end users.
Once you are familiar with your environments and resources, you might start thinking about audit and compliance processes for your apps. You might want to gather additional information about your apps from your makers, you might want to audit specific connectors or app usage – apps like the Developer Compliance Center and flows to identify connector usage part of this solution will help with that.
The Compliance Components solution contains assets relevant to admins and existing makers.
The Compliance Components provide a layer on top of the Core Components, it is required to install the Core Components prior to using the Audit Components.
An essential part of establishing a CoE is nurturing your makers and an internal community. You will want to share best practices and templates and onboard new makers – the assets part of this solution, like the Welcome Email and Template Catalog can help develop a strategy for this motion.
The Nurture Components solution contains assets relevant to everyone in the organisation.
The Nurture Components provide a layer on top of the Core Components, it is required to install the Core Components prior to using the Nurture Components.
A frequent ask when creating canvas apps is theming and specifically the ability to create apps that match the organization brand. The assets in this solution will help you create, manage and share themes. The Theming Components solution contains assets that are relevant to makers and designers.